Have questions?

This page is for product questions, help with your account, billing and subscriptions, report generation issues, feedback, and questions before you start a trial. For legal or privacy requests, mention that in your message or see our Privacy Policy.

Either works. The form on this page is best for structured requests (support, billing, pre-sales). Email assessorai@infactodigital.com if you prefer or need to attach several files. Use the same email address you use to sign in when the issue is account-related.

Your message goes to our team inbox. We read it in order, grouped by urgency. You should receive a reply by email—usually within one business day. If you do not see a response, check spam and confirm the reply-to address you entered.

We aim to respond within one business day (U.S. Central time). Urgent issues—cannot sign in, payment failed, or reports failing for active jobs—are handled first when you say “urgent” in the subject or message.

Yes. Ask about fit for your practice, the free trial, pricing, or whether the workflow matches how you write MARs and MRPs today. You can also review pricing or see examples before you write.

Send the email on your account, the email used at Stripe checkout if it is different, and a short description (charge amount, date, cancel request, or receipt need). Most billing changes can be done in your account billing portal; tell us if you cannot access it.

Include your login email, what you clicked, what you expected, and what happened instead. For reports, add the report link or ID and whether photos or lab files were attached. Browser (Chrome, Safari, etc.) and phone vs desktop help. Avoid pasting full client names or addresses unless we need them to reproduce the issue.

Yes. Tell us your role (solo assessor, firm, remediator partner), how many reports you write per month, and whether you focus on MAR, MRP, or both. We will suggest a trial, examples, or a live walkthrough if that fits.

Support is by form and email so we can track your issue and share steps or links in writing. If a call is the best way to resolve something, we may offer one after your first message—leave a number and good times to reach you.

Mold Assessor AI is a product of Infacto Digital, built for professional mold assessors. For company background, see About; for how the product works, see How it works.

Yes. Describe the task you do today, what is slow or error-prone, and what “better” would look like. Feature requests are reviewed with working assessor workflows in mind—we cannot commit to timelines in auto-replies, but we read every suggestion.